Selected Work Experience

Senior User Experience Researcher

JP Morgan Chase (2022 – Present)

  • Lead researcher in Customer Loyalty product teams responsible for scoping, conducting, and delivering customer insights at all stages of product development cycle.
  • Spearheaded more than 10 generative and evaluative research initiatives in customer-facing connected commerce spaces on Chase Mobile App and authenticated website.
  • Established strong relationships with executive stakeholders across multiple Customer Loyalty product area teams, fostering collaboration and empathy for customers.
  • Developed research and experimentation roadmaps, aligning product teams and external research teams. Exercised creative research leadership resulting in a 36% increase in team customer empathy.
  • Produced over 25 reports in compelling visual formats, presented to quads, external teams, & executives.

University Professor

DePaul University (2017-2022)

Brown University (2019-2020)

UC Santa Barbara (2013 – 2017)

CSU Los Angeles (2015)

 

  • Communicated complex research designs to diverse audiences, delivered 15+ conference talks, published 3 peer-reviewed studies and one book manuscript (Becoming Salvi, forthcoming).
  • Developed 10 course packacges (F2F and Online) on entrepreneurships, race/ethnicity, and immigration over 9 years with a 4.8/5 satisfactory review.
  • Supervised 2 PhD candidates (formal), 10 graduate (informal) and 4 undergraduate research projects.
  • Designed student ethnographic projects resulting in research support for local businesses and non-profits. Strengthened non-profit partner relations over 5 years resulting in increased organizational trust.

Social Responsibility & Leadership

(2019-Present)

Director, Board of Directors – Telpochcalli Community Education Project 2023 – present

Research Advisor, “Aquí en Chicago” History Project. Chicago History Museum 2019-present